Delivery & Returns

 Delivery Options To Suit You We use DHL & DPD Tracked Delivery. All orders are sent discreetly in plain packaging.

 

FREE WORLDWIDE SHIPPING  (Tracking)  5 - 8  Working Days
Return Policy
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  • Items must be returned within 28 days of receipt.

  • Items must be unworn and unwashed.

  • Pierced jewellery cannot be returned for health and hygiene reasons.

  • Underwear and swimwear can only be returned if the hygiene seal has not been removed.

  • Beauty products and accessories cannot be returned for hygiene reasons.

  • Items must have all tags attached.

  • If you’re not happy with something you purchase from us, for any reason,
  • then you can return it to us  and we’ll be happy to exchange your item(s) or refund it for you.
  • Items must be unworn, unwashed and in their original condition with all tags intact for lingerie and all seals intact for toys and accessories. There are a few things we can’t exchange or refund, these are;

    • Lingerie, which has been used or where the hygiene seal, tags or labels have been removed

    • Hosiery which has been used and where the seal is broken

      • Free Returns.

    • Refunds information

      Once we receive your returned items at our warehouse, we will process your refund within 24 hours. Your Refund should show on your Bank  Account within 1 to 2 Working Days (Monday to Friday, excluding bank holidays)  Please note some banks may take longer than 3 working days to process Refund Payment.


      • Discreet Packaging. Your privacy is of the utmost importance to us, so we always use plain brown or black packaging without logos or branding to ensure 100% discretion. The only person who knows is you!
        Our orders are sent under plain packaging, with nothing indicating the parcel's contents.