Returns

Return Policy

We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return. 

Customer Provides Return Shipping.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@noirclubwear.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@noirclubwear.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Eligibility for Returns

You may request a return within 14 days of receiving your order. To be eligible:

  • Items must be unused, undamaged, and in their original condition
  • All original tags, labels, and packaging must be intact
  • A proof of purchase, such as your order number or receipt, is required
Items that cannot be returned include:
  • Worn, washed, or altered apparel (e.g., shirts, pants, sweaters, outerwear)
  • Footwear that shows signs of wear or use
  • Accessories such as sunglasses, phone accessories, and wearables that have been removed from original packaging or show signs of use
  • Undergarments, bodysuits, or similar intimate apparel (if sold) due to hygiene reasons
  • Final sale or clearance items, as indicated at the time of purchase
  • Customised, monogrammed, or made-to-order items (if applicable)

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Address
NOIR CLUBWEAR - Safe Store
Water Gardens, Burwood Place
W2 2HN
LONDON UK


European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

  • Refunds information
    Once we have received your returned items at our Warehouse, we will process your Refund Within 24 Hours. Your Refund should show on your Bank  Account within 3 to 5 Working Days (Monday to Friday, excluding bank holidays)  Please note that some banks may take longer than 5 working days to process the refund payment.